Check your understanding

Question by question

1. Not correctShort answer0 of 1Question 1

   What do you attach to an agent so that its answers cite your documents? One or two words.

   You answered: A file

   Why

   A collection, in the Knowledge area. Attach one and the agent's answers carry a citation to the passage they came from.

2. CorrectSingle choice1 of 1Question 2

   Which sentence describes a workflow rather than an agent?

   You answered: Every time a form is submitted, it creates a ticket and posts a summary to Slack.

   Why

   "Every time X happens, do Y" is the shape of a workflow: a trigger, then steps that run on their own. A conversation is an agent, a set of documents is a collection, and a chat bubble is a deployment.

3. CorrectSingle choice1 of 1Question 3

   A customer asks your agent about the refund policy. Which area of the workspace makes sure the answer cites the current policy document?

   You answered: Knowledge

   Why

   Knowledge holds the collections an agent can cite. The agent answers; the collection is where the current policy lives, and attaching it is what makes the citation possible.

4. CorrectShort answer1 of 1Question 4

   In one word, what does Nexus call an agent that has been put on a channel?

   You answered: Deployment

   Why

   A deployment is an agent on a channel. One agent can have several, and each can be switched off on its own.

5. CorrectTrue or false1 of 1Question 5

   An agent with no collection attached cannot answer questions at all.

   You answered: False

   Why

   It answers from the model's general knowledge, which is exactly the problem; nothing anchors the answer to your policy, so it can be fluent and wrong. Module 3 is about fixing that.

6. CorrectTrue or false1 of 1Question 6

   A workflow can call an agent as one of its steps, and an agent can call a workflow as a tool.

   You answered: True

   Why

   Both directions exist. An agent calls a workflow as a tool to get something done, such as looking up an order; a workflow can call an agent as a step when it needs something written or decided.

7. Not correctMultiple choice0 of 1Question 7

   Which of these can an agent be deployed to? Choose every channel that applies.

   You answered: A Nexus workflow, WhatsApp, The web widget on your site and A Slack channel

   Why

   Deployments put an agent on a channel where people talk. The web widget, Slack, Teams, WhatsApp, email, SMS and phone all qualify. A workflow calling an agent is not a deployment.

   A workflow can call an agent as a step, but that is a tool relationship, not a channel people talk in.

8. CorrectMultiple choice1 of 1Question 8

   What does an agent consist of? Choose all that apply.

   You answered: Instructions, Tools and Knowledge

   Why

   Instructions, tools and knowledge are the three parts of an agent; module 2 opens with them. A schedule is a trigger, which is what starts a workflow, not an agent.