A tour of the workspace

00:00 A title card: Sales agent — discovery → live pricing → basket → three exits. That is the shape of the first half.

00:04 A chat widget on Orange's own site. The customer has typed, in French, "hello, I would like to know the difference between your internet packs". The agent answers with three named offers — Start Internet, Zen Internet, Giga Internet — each with its download and upload speed and who it suits: classic use and home working, families and gamers, a household where everyone streams at once. Nothing about the reply is a menu. It is prose, and it ends with a question back: how many of you are online at the same time in the evening, and what do you mainly do?

00:22 The customer asks which of Zen and Giga is worth it. The agent puts the two side by side — 500 Mbps against 1 Gbps, and the price difference per month — and says plainly that above a certain number of screens the cheaper one starts to hurt. This is the discovery loop the last card promised: it is asking, not reciting.

00:41 Television. The agent lists the TV packs the way it listed the internet ones, then does the thing a good seller does and combines them: Giga Internet plus Orange TV, as one basket rather than two decisions.

00:57 The basket itself, drawn in the chat: internet, TV, the one-off fees, and a monthly total. Under it an orange button, Confirmer et payer — confirm and pay. Watch what the agent did not do: it never invented a price. Every figure in that basket came out of Orange's pricing system.

01:13 A title card: Same agent, same flow — on WhatsApp.

01:15 The same conversation, on WhatsApp, from a contact called Sales Advisor Orange. The agent introduces itself as Max, a virtual advisor, and says in its first message that it uses AI and will hand over to a human when the moment comes. Same three offers, same words. One agent, two deployments.

01:24 The three exits. The agent offers the customer a choice of how to finish — carry on here, get a link and order on the site, or leave a number and be called back — as three tappable buttons. Then a technical check before any of them: do you have a coaxial socket at the installation address, here is a photo of one, and here is the page where you can check your line yourself. Both links go to orange.be. Nothing is guessed.

01:30 A title card: Deterministic workflows — branching and human in the loop.

01:31 The Nexus workspace, and a workflow open on the canvas: a wide branching graph of steps, conditions and human checkpoints, laid out left to right. The view pans across it. This is the other half of the agent, and it looks nothing like a conversation, because it is not one: every node runs the same way every time. The conversation decides what the customer needs; the workflow decides what the company does about it.

02:02 A title card: Checkout automation — computer use, gated.

02:04 Orange's real order pages, being driven. Personnalisez votre offre with the plans and a running summary panel, then Finalisez votre commande, then the identity step, the personal details and the installation address. Gated is the word on the card, and it is the point: the automation runs behind a checkpoint rather than on its own, and every field it fills came from the conversation you watched.

02:25 The closing card, and the five rules the team built this agent to: it sells the Orange way rather than from a generic script; it is free to use judgement in the conversation and deterministic in every transaction; it never invents commercial truth, so a price comes from the engine or it does not come at all; it hands over by design, with three exits so the customer is never cornered; and it is discreet by law, checking identity without echoing anything sensitive back. The last line on the card is the one to remember: free where judgement sells, deterministic where truth matters.