Assignment · 10 min · 30 XPYour first agent · Lesson 5 of 5

Self-check: write the hand-off message

Your brief

In Build it you gave your agent a fallback for the questions it cannot answer, and in Ship it your manager graded whether the hand-off had a clear trigger, message and owner. This lesson is about the message itself: the two or three sentences a customer actually reads when your agent runs out of playbook.

Write that message for your Sales assistant. A customer has just asked something the Sales playbook does not cover, and the agent has to say so and bring in a person.

What to submit

The hand-off message, in your company's voice, as you would paste it into the agent's fallback

How this one is graded

Nobody reviews it. Send your message, read ours beside it, and confirm that you have compared the two; confirming is what completes the lesson. Then paste whichever message you would rather a customer met into your agent, where it belongs.

Managing AI agents on Nexus, where the fallback is set

How it is graded

Nobody scores this · you check your own work against it

Criterion

Not yet · 1

There · 2

Admits the limit

Guesses at an answer, or apologises without saying what it could not cover

Says plainly, once, what the playbook does not answer

Names who picks it up

Promises that somebody will be in touch

Names the person or the team, and when they answer

Leaves the customer something

Ends at the hand-off

Answers the part it can answer, or gives one next step

Admits the limitThere · Says plainly, once, what the playbook does not answer

Names who picks it upThere · Names the person or the team, and when they answer

Leaves the customer somethingThere · Answers the part it can answer, or gives one next step

Submit your work

Your answer

As many attempts as you need · you check this one yourself

Questions

Visible to Acme Corp

No questions yet. Ask the first one.